7. Delivery & Shipping
Our network of trusted dealer partners ensures that every order is processed quickly and delivered safely. Delivery times vary based on your location and product availability. We provide estimated delivery dates at checkout. While we work to avoid delays, factors like weather, transportation issues, or supplier constraints may affect timelines. Standard delivery is curbside—unloading assistance may be available at extra cost. Someone must be present to receive deliveries. Inspect products immediately upon arrival and report any damage within 24 hours.
8. Payment Methods & Security
We accept multiple payment methods including credit cards, debit cards, net banking, UPI, and digital wallets. All transactions are processed through secure, PCI DSS compliant payment gateways. Payment must be completed before dispatch. We do not store your complete card details on our servers. For approved business accounts, we may offer credit terms or bank transfer options. Your financial security is our priority—we use industry-standard 256-bit SSL encryption to protect your data throughout every transaction.
9. Returns & Refunds
Returns are accepted for unused products in original packaging within our specified return period. Return authorization must be obtained before shipping items back. Custom orders, opened material packages, and clearance items are non-returnable. Since we work with multiple dealers, return policies may vary slightly by supplier—we'll guide you through the process. Approved refunds are processed within 5-7 business days. If you receive damaged or defective products, contact us immediately—we'll arrange replacement or refund at no extra cost.
10. Warranties & Quality
Products sold through KOKO Materials are covered by respective manufacturer warranties from brands like Vermora, Orientbell, Sunhearrt, and RAK. As intermediaries, we facilitate warranty claims but are not directly responsible for manufacturer warranty terms. We ensure all products meet quality standards before listing. However, products are sold "as is" per manufacturer specifications. It's your responsibility to verify that products suit your project needs and comply with local building codes and regulations.
11. Limitation of Liability
While we work diligently to provide reliable service, to the maximum extent permitted by law, KOKO Materials shall not be liable for indirect, incidental, or consequential damages. Our liability is limited to the amount paid for the specific product. We're not liable for delays beyond our control, improper product installation, or failure to follow manufacturer guidelines. We're proud intermediaries, not manufacturers—our role is to connect you with quality products and trusted suppliers, ensuring a transparent, convenient buying experience.
12. Privacy, Updates & Contact
At KOKO, trust and transparency are our core values. We're committed to protecting your personal information—our Privacy Policy explains our data practices. We collect information to process orders, improve services, and facilitate dealer connections. We do not sell your personal data to third parties. We reserve the right to modify these Terms and Conditions at any time—changes become effective immediately upon posting. For questions about these terms or any aspect of our service, please contact our customer support team through the Contact Us page. Your satisfaction drives our innovation.
