KOKO - Materiels

Secure Payment Information

Your security is our top priority. Trust in every transaction.

🔐 256-bit SSL/TLS Encryption

All data transmitted between your browser and our servers is protected with 256-bit SSL/TLS encryption, ensuring your payment information remains completely secure during transmission.

✅ PCI DSS Level 1 Compliance

We partner with PCI DSS Level 1 certified payment gateways, meeting the strictest security standards in the payment industry. Our infrastructure undergoes regular security audits.

🔒 Tokenization Technology

We use tokenization to replace sensitive card data with secure tokens. We never store your complete card details, CVV, or PIN on our servers.

🛡️ 3D Secure Authentication

All card transactions are protected by 3D Secure technology (Verified by Visa, MasterCard SecureCode). You'll receive an OTP for verification, ensuring only you can complete transactions.

⚡ Real-Time Fraud Detection

Our AI-powered fraud detection systems monitor every transaction in real-time using behavioral analytics, velocity checks, and machine learning algorithms to protect you from unauthorized activities.

💳 Multiple Payment Options

We offer secure payment through Credit/Debit Cards, Net Banking, UPI (Google Pay, PhonePe, Paytm), Digital Wallets, and Bank Transfers. All methods are processed through certified payment gateways.

🚫 What We Do NOT Store

KOKO Materials does NOT store complete card numbers (only last 4 digits), CVV/CVC codes, PIN numbers, net banking passwords, OTP codes, or any banking credentials. Maximum protection guaranteed.

🌐 Transparent Pricing

The price you see at checkout is the final price you pay. No hidden charges or surprise fees. Includes product cost, GST, and delivery charges. Complete transparency in every transaction.

📱 Mobile Payment Security

Shopping on mobile? Enjoy responsive secure checkout, biometric authentication support, seamless UPI integration, and the same 256-bit SSL encryption across all devices.

🔄 Refund Policy

For approved refunds, we initiate the process within 5-7 business days. Refunds are credited to your original payment method and appear in your account within 5-10 business days.

💡 Payment Security Tips

Stay safe: Verify "https://" in URL, never share PIN/CVV/OTP with anyone, use strong passwords, avoid public Wi-Fi for payments, enable bank alerts, and monitor statements regularly.

📞 Payment Support

Need help? Contact our dedicated payment support team: Email: payments@kokomaterials.com | support@kokomaterials.com. Available: Monday to Saturday, 9:00 AM to 6:00 PM IST.